Terms and Conditions


Please read the following carefully. It sets forth Essential Islam’s obligations and limitations of liability with respect to the services we will provide on behalf of you, and/or your group, and/or your family (hereinafter collectively known as the “Client”).

Essential Islam hereby agrees to arrange Hajj (hereinafter known as the “Tour”) for the Client, and to provide travel arrangements relating to the Tour; including flights, hotels, buses, coaches, and any other services necessary for the Client to complete the Tour.

Under no circumstance shall Essential Islam be liable for injury, damage, loss, accident, delay, or irregularity, which may be occasioned by any party other than Essential Islam, or not acting under Essential Islam’s direction and control, either by reason of defect, through the acts or defaults of any company or person engaged in conveying the Client, or in carrying out the arrangements of the Tour. Essential Islam shall have no liability for acts of God, weather delays, fire, breakdown of machinery or equipment, Government actions or other authorities, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any loss or damage resulting from improper passports, visas, or other documents.

Essential Islam shall have no liability to any Client who elects to make independent travel arrangements separate and apart from those arranged by Essential Islam for the Tour, nor shall Essential Islam be liable for any damages resulting from a Client missing a portion of the Tour, changes in Tour schedules, or any other factor outside of the control of Essential Islam. Essential Islam shall not be liable or responsible for any inconvenience, loss, damage, or injury arising in connections with such services. It is the obligation of the Client to follow all instructions, including, but not limited to, all check-in and check-out times, departure times (including any changes to the Tour schedule due to delays) and procedures, including the procedures of all carriers providing transportation for the Tour. Essential Islam shall incur no expense, or have any liability for the failure of the Client to comply with their obligations, and Essential Islam shall not make any payments, or refunds for any Client who misses any portion of the Tour as the result of the Client’s wrongful acts.

Essential Islam will not provide upgrades or changes to the Tour when not selected and paid for prior to departure. No refunds shall be issued for any services provided on the Tour that are not utilised by the Client. It is understood and acknowledged that accommodation classifications and ratings are derived from local custom and practice, and may be unrelated to international travel standards, and Essential Islam shall have no liability for any perceived failure during the provision of accommodation. It is further understood and agreed that all hotel reservations are subject to availability, and that if the designated hotel is unavailable, a hotel of similar quality shall be selected, and Essential Islam shall have no liability for damages resulting from any such change in accommodation.

All cancellations must be made in writing. Cancellations (from the registration date) requested 90 days prior to departure will be subject to an admin charge of £1,000 per person, cancellations requested 85-40 days prior to departure will be subject to an admin charge of £1,500 per person. Any cancellation that is requested 45 days prior to departure is non-refundable. Any mistake(s) or error(s) in the Tour documents issued by, or through Essential Islam, must be immediately reported to Essential Islam. The failure to give Essential Islam a reasonable opportunity to correct any mistake(s) prior to the commencement of the Tour shall be deemed a waiver of the right to any damages or reimbursement resulting from any such an error, and the Client will be obligated to pay any additional expense resulting from such error.

>While Essential Islam is a private company, and not associated with any UK or foreign Government offices or embassies, Essential Islam agrees to follow the rules and regulations of the Saudi Arabian Embassy, the Ministry of Hajj in Saudi Arabia, and the Kingdom of Saudi Arabia.

It is understood and agreed that Essential Islam does not assume any responsibility for handling your passports and other documents. You hereby agree to indemnify and hold Essential Islam harmless against any cause of action, lawsuit, or other liability that may arise from the delivery of your documents by any mail delivery carrier; including, but not limited to, the Royal Mail, FEDEX, DHL, UPS and DPD. Any issues relating to the delivery of packages/passport(s) are to be addressed with these respective agencies.

The enforcement of any of the terms and conditions shall be governed by, construed and interpreted in accordance with the laws of the United Kingdom, and the Client hereby consents and agrees to personal jurisdiction in the courts of the United Kingdom, and further agrees that the courts of the United Kingdom shall have exclusive jurisdiction of any action or proceeding to enforce any of the terms or conditions herein. It is specifically agreed to enforce the terms and conditions in the event of any litigation arising, with both parties waiving the right to trial by jury. The prevailing party, in any litigation, shall be entitled to recover expenses, including reasonable lawyer fees, and the costs of going to court.

It is also agreed upon that NO refund shall be granted after the Hajj visa has been issued.

NB. All refunds granted before the Hajj visa is issued are subject to airline, administrative, and hotel costs.

I confirm that the foregoing terms and conditions have been read, fully understood, agreed, and consented to.